Main Street Businesses
The business grew faster than the operation.
You know your business. Somewhere along the way, the operation stopped keeping up: more revenue, more rework; more people, more coordination; more software, more spreadsheets. BMG works with owner-led Main Street businesses, generally between approximately $5 million and $25 million in annual revenue, where growth has added complexity faster than the operating systems could keep up. BMG brings an experienced outside perspective to help uncover operating friction that is difficult to see when you are inside the business every day.
Talk through an operating problemIf the business is a transportation, logistics, or supply chain operation, there is a dedicated page: operations improvement for logistics and supply chain teams.
Industry pages: commercial contractors, home services, and property management.
What owners tell us
I am the bottleneck. Everything still runs through me.
We are busier than we have ever been, and margin went the wrong direction.
We bought the software. We still run the business on spreadsheets and memory.
Jobs slip somewhere between departments, and I hear about it from the customer.
Everyone says hire more people. I am not sure another hire fixes this.
Common owner statements, paraphrased. Not client testimonials.
None of these is unusual. These problems usually come from how the operation was designed for an earlier stage of the business, not from a lack of effort.
Revenue is a guide, not the only qualification. The right fit depends on whether there is a defined operating problem with measurable economic value. If the business is larger, or the problem crosses multiple teams, locations, or systems, start at Middle-Market Companies.
A focused Operations Diagnostic, sized for your business
It starts with a conversation, at no charge, about the operating problem creating the most cost, delay, or management friction. If it makes sense, a focused Operations Diagnostic: one operating area, workflow, or recurring constraint, one to two weeks, fixed fee, ending in a findings map, the economic impact of each finding, and a practical, prioritized action plan you can execute with or without us.
Most focused Operations Diagnostics for Main Street businesses range from $5,000 to $7,500, depending on the agreed scope, operating complexity, number of stakeholders, locations, and available data. Final scope and fee are agreed in writing before work begins.
If you want BMG to carry the improvements through implementation, Phase 2 is scoped and priced separately: bounded Fix Sprints, one fix at a time, each with a baseline set before the work and the agreed measurement after.
Every engagement is senior-led, with Brad accountable from diagnosis through implementation. How engagements work.
He has run a business your size
From Brad Berlin's operating career. Not BMG client outcomes.
- Brad has operated at the stage you are in, including the stretch where too many decisions depend on the owner.
- As COO of Freightclaims.com, a venture-stage software company, built the operating structure from scratch: support, customer success, sales cadence, quality gates, financial controls. Later led a cost restructuring during a capital-constrained period that cut monthly operating expenses 30 to 40%.
- As Chief Customer Officer at MyCarrier, cut customer onboarding from multiple weeks to about 3 to 4 days by working with the frontline team and redesigning the workflow.
Start with one problem.
Thirty minutes, at no charge. Bring the operating problem creating the most cost, delay, or management friction. You will leave with a candid read, and if BMG is not the right fit, a straight answer.